Email Privacy: Citizens Advice East Herts is covered by the Data Protection Act and is a member
of Citizens Advice which electronically processes personal
information. Citizens Advice East Herts will treat your personal information as
confidential. Your personal details will not be given to anyone else
without your prior consent, or sold to anyone. Citizens Advice East Herts will
keep your email electronically for reference and audit purposes.
Your email may be used for anonymous statistical reports to funders
with the aim of improving the service provided to all clients by
Citizens Advice East Herts.
Internet email is a way of making general enquiries, but it is not a
secure way to send personal information. Citizens Advice East Herts makes every
effort to ensure the security and integrity of emails on our
systems. Unfortunately, no data transmission over the internet can
be guaranteed to be 100% secure. As a result, while we strive to
protect your personal information after we've received it, Citizens Advice East Herts cannot ensure or guarantee the security of information when
it is being transmitted.
Citizens Advice East Herts will only return information to the email address of the
sender. If an email from Citizens Advice East Herts contains sensitive
personal data about you, we will only send it with your
consent and will protect it by encrypting it. It is the sole
responsibility of the client to secure the privacy of this
If you are concerned about confidentiality then please contact us by
phone, or in person.
Under the Data Protection Act 1998, we need your consent to store
your personal details. By using our email advice service, you agree
to the following statement: "I give my consent for the Citizens Advice East Herts service to process and use my personal information. I
understand that this information will be kept confidential to the
Citizens Advice East Herts service".