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About us

Service Delivery

People can access our service in a number of ways. You can drop in for an initial interview at our offices in Bishop’s Stortford, Hertford and Ware or at our outreach locations in Buntingford, and Sawbridgeworth.

If you have access to the internet you can find most information on our self help public site.

Alternatively you can ring the Hertfordshire Adviceline on 03444 111 444 Monday – Friday 10am – 4pm.

You can also receive advice by email.

We have worked with Guideposts to produce an Easy Read guide to our services

Hertfordshire Citizens Advice British Sign Language Service employs Redmond Kaye as a trained Citizens Advice adviser who can help clients who are deaf or hard-of-hearing.

Compliance

We are a Charitable Company Limited by Guarantee and Registered in England. Company Number 3982216. Charity Number 1083211. We are authorised and regulated by the Financial Conduct Authority FRN:617594.

Our Privacy Policy gives information on how we collect, use and store your personal information and data

If you wish to complain about Citizens Advice then follow the information on our complaints leaflet.

Governance

Our Articles explain how we are governed.

Our Board of Trustees oversees the work of our team of volunteers and paid staff.

We have adopted the recommended Citizens Advice Information Assurance Policy and manage our information risks on a quarterly basis through the Risk Sub-Committee of the Trustee Board. You can read our information charter.

 Demonstrating our Work

Our Business and Development Plan and Impact Statement illustrate our work.

Our 2016 / 17 Annual Report  and our 2016 / 17 Accounts show our work for the most recent year.

Statistics – Client dashboards

Dashboard for 2017 / 18